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Posted on 10 Jan 2020
Our reception team is instructed by the GPs to ask you for the nature of your problem to establish who best to book you with or to re-direct you. It is part of a National Programme called Care Navigation – click here for more information.
Care navigation is a person-centred approach that uses signposting and information to help Primary Care patients and their carers move through the health and social care system, as smoothly as possible. It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.
This is a tried and tested model of care that has been tailored to local needs and services to improve access to Primary Care services for patients and reduce GP pressures all in one.
For minor ailments please see your local pharmacy.
For Dental Problems please see a dentist.
For Minor Eye Conditions – If you have a recent problem with your eyes – such as sore eyes, red eyes or visual disturbance – please see your local opticians offering the Minor Eye Conditions Service (MECS). For more information and details on participating opticians visit www.eyecarewm.co.uk